Shipping policy

At Orca Card Cove LLC, we strive to ensure prompt processing and delivery of your orders. Orders received typically will be processed within 1-3 business days. However, during peak periods or high order volumes, processing may take 3-5 business days. Please note that we do not process or ship orders on holidays or Sundays. Orders placed on holidays or Sundays will be processed on the next business day, typically Monday.

Sorting will typically be done on a weekly basis, and you will be notified when sorting is completed and ready to ship.

International Shipping prices will vary based on location. If international shipping pertains to you, reach out to us either on Discord or Email.

In the event of unforeseen circumstances or high order volumes causing delays in shipment, we will notify you promptly via Email or Discord. We appreciate your patience and understanding during such times.

1    Delivery Delays

While we make every effort to ensure timely delivery of your orders, occasional delays may occur during transit. Please allow for additional transit time, particularly during peak seasons or adverse weather conditions.

1.1   Shipment Confirmation & Order Tracking:

Upon shipment of your order, you will receive a Shipment Confirmation email containing your tracking number(s), if applicable. If you have selected tracked shipping, your tracking number(s) will be active within 24 hours of shipment. You can use this tracking information to monitor the status and whereabouts of your package(s) until delivery.

1.2    Customs, Duties, and Taxes

Please note that Orca Card Cove LLC is not responsible for any customs duties, tariffs, taxes, or other fees applied to your order during or after shipping. Any such fees are the sole responsibility of the customer. We recommend checking with your local customs office for information on potential charges associated with importing goods into your country.

1.3    Damages

While we take the utmost care in packaging and shipping your orders, Orca Card Cove LLC is not liable for any products damaged or lost during transit. If you receive a damaged order, please contact the shipment carrier immediately to file a claim. We advise you to retain all packaging materials and damaged goods as they may be required for the claims process.

If you have any further questions or concerns regarding our shipping policy, please feel free to contact us for assistance.